Return & Refund Policy

Transparent guidelines for quality assurance and regulatory compliance.

Eligible for Return

Product received in damaged condition
Incorrect product supplied
Verified manufacturing defect
Short supply against invoice

Report within 7 days of delivery.

Non-Returnable

Opened, used, or tampered items
Improper storage (temp/humidity)
Purchased from unauthorized sources
Claims beyond 7-day timeline

Return Process

STEP 01

Email request with Invoice & Batch Number.

STEP 02

Attach clear photographs of the product issue.

STEP 03

Wait for written authorization before shipping.

Refund & Credits

Processed within 7–14 working days after final verification of the returned batch.

Original mode of payment
Adjustment via Credit Note

Quality & Regulatory Compliance

In case of quality concerns, products undergo lab evaluation. All decisions align with pharmaceutical regulations and internal compliance policies. The company reserves the right to reject claims that do not meet verification standards.